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Stupid computer
show user profile  npcph
So in September i ordered a dell xps 8900 system. I7-6700 4.0 processor, 2 tb hybrid drive, 16 gig ram, 4 gig video card AND Windows 7 pro 64. worked great.... for one week. motherboard failure. so i called dell and they set me up for a replacement system. that took 8 weeks to finally arrive and it was windows 10. i called and they said they could not get me the windows 7 disk because that system was not set to be used with windows 7. Ummmmm...... the original computer WAS windows 7 and it is exactly the same computer, so what changed. so i used it for a while and found that 10 wasn't so bad. problem was that not everything works on it. So about 3 weeks ago, when i decide to buy vray, i called back to Costco where i originally ordered the system and told them what was going on. they said that they would contact dell for me and get it resolved or if not, they would just send me the money to buy it from a local reseller. It took about 2 weeks, but i got the windows 7 disk in the mail from Dell.

At the time i bought the system, i also bought a Samsung evo 850 500 gig m.2 ssd drive. i installed the drive and then i tried to install windows 7 and it would not install so i contacted Dell supports, which mine goes through October 2016, and they argued that it can not work. so i finally got the guy to tell me how to get it to work and it installed fine. problem is that not everything will work.

The wireless mouse works fine being plugged into the USB port, but the system will not recognize any jump drives to allow me to install any drivers. so i'm thinking something else has to be wrong. i contact dell again and they tell me that it can not be done and my support does not include talking to them. it is only basic support so they will not help me. they gave me another number to call which i'm guessing will be the wait for the next rep for 2 hours. So i removed the m.2 drive, reinstalled the original drive, changed the bios back and it is working again.

Problem is that i just purchased vray and the licensing will not work. Every time i try to render, it gives an error "Could not obtain a license (10061). i looked at their website and it does not show windows 10 being supported. Also, the material slots for vray are just black boxes and do not show any materials.

So now, i'm sitting here with a system that can not do what I need it to do and a $1400 vray/Phenoix software bundle that will not work with the system. max 2011 is working fine except for the fact i can not load any premade materials.


UGH.



So i think i am going to contact costco and tell them i want my money back on the computer and i think i am going to just build a system. what a pain in the ass.


read 307 times
3/5/2016 4:16:39 PM (last edit: 3/5/2016 4:16:39 PM)
show user profile  S. Silard
That's the reason why you should newer ever buy a prebuilt pc. You should build it by yourself.

Congrats, you found my signature.

read 288 times
3/5/2016 6:22:24 PM (last edit: 3/5/2016 6:22:24 PM)
show user profile  9krausec
That's the reason you shouldn't buy a Dell more like it.

Sorry to hear about the shitty news man. I hope it gets squared away proper.




- Portfolio-




read 278 times
3/5/2016 6:51:27 PM (last edit: 3/5/2016 6:51:27 PM)
show user profile  Sangre
Why would windows 7 not install on M.2 drive? It should work just fine. I'm guessing the v-Ray material slots don't work with DX12 yet but most likely they will in the near future.
read 277 times
3/5/2016 6:54:33 PM (last edit: 3/5/2016 6:54:33 PM)
show user profile  npcph
I was going to build one, but when i found the deal on this dell, it seemed like a lot for the money. I've used dell workstations for years at work and have very few problems. we have some computers that are about 12 years old and are still working like new. I think it might be on the residential side that everything goes to shit.

I can get 7 to install, but to do so, i have to change some security settings in the bios. Some of the drivers are not working 100% so i have to go buy a blank dvd to install the drivers. also, i'm not sure what functions might need changed in the bios to make everything work. and dell won't help me.

what a pain

read 265 times
3/5/2016 9:03:36 PM (last edit: 3/5/2016 9:03:36 PM)
show user profile  TiMoN
Windows 7 will not install on a PCI-E M.2 drive. I dont know if it will install on a regular Sata M.2 drive.
Likely you just get to the "select install drive" bit, and then the list is empty.
Generally, when you buy a new Skylake (1151) motherboard these days, the manufacturer provides you with a patch, in order to make a new Win7 USB/DVD to install from.. So some new drivers are required.. Which I guess is fair, windows 7 SP1, is not exactly new any more =)

In order to install Win7 on a PCI-E M.2 drive, you would need to create a weird win10-win7 hybrid installation media, with the boot and driver parts of win10, but the actual installation data of Win7.
I looked into it, because I thought I needed to install windows 7 in order to update to windows 10, but it turns out that you can just install windows 10 directly, and then activate with the win7 license.. At least until the free update program ends..

If your programs require win7, then you might be in a bit of a tighter spot..

Terribly boring signature.
read 224 times
3/7/2016 10:05:34 AM (last edit: 3/7/2016 10:05:34 AM)
show user profile  npcph
So i was able to get it all worked out. i had to change a bunch of things in the bios to accept windows 7. Once i did that, it installed fine and is working very well. Even the Vray license issue is worked out.

I will say, if it wasn't for the software issues, i thought 10 wasn't to bad and I probably would have stayed with it.

thanks for the help

read 190 times
3/8/2016 4:54:50 PM (last edit: 3/8/2016 4:54:50 PM)
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