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ordered a new computer and still waiting after 11 weeks.
show user profile  npcph
So, I have a new home builder that I am doing some drawings for. With my current computer, the renders take for ever. So when I found out that he wanted to do the drawings with me on a regular basis, I ordered a new computer. I ordered it from Costco and it is a Dell M8900 with an I7-6700k processor, 32 gig of ram, a 2 terra hard drive, 4 gig Nvidia video card and a 27" HD monitor. $999 delivered. So, I ordered it on 9/29 and kept getting the delay emails until I finally received the system on 11/14. Because of the delays, Costco sent me a $150 gift card.

I installed everything and the same renders that were taking me 35-40 minutes were taking 90 seconds. Everything was great... for 6 days. Then, one of the renders was taking a while, so I set it to render at night and figured it would be done in the morning. Next morning I go to the system and it has a BSOD. I played around with a few things and couldn't get it to work properly. I talked to support and they thought it was a memory chip. Took 3 days and the tech arrived to install the chips. After 4 hours of trying to get it to work, we found that it wasn't the chips. The tech called Dell and they felt that it was a bad mother board. They wanted to switch out the board, but I figured it was less then a week old, just send me a new system.

So, here we are, 12/13 and I am still waiting on the replacement system. I have an estimated delivery date of 12/14 but since it is still "In Production" according to the Dell website, I can't imagine it will be here by tomorrow. I was all excited about this system and had a few jobs that I was going to do before Christmas, but can't do them on my other system. It isn't fast enough. I even bought a SSD M.2 drive to use as the OS drive and was going to use the 2 terra drive as the start of a RAID. I didn’t even have a chance to install it yet, and here I wait. If it isn't here by Friday, that is going to be 12 weeks (Almost a ¼ of a year) since I originally ordered it. Shouldn’t take a ¼ of a year to get a computer. I know I could have built one, but at the time, I figured it was better to have something that I can just plug in and go so I could get the jobs done. I never figured I would still be waiting 11 weeks later. Very frustrating.

And, I Thought I was getting a good deal when I ordered it. But now, I have seen systems online for even better prices and even ones that have duel 24” monitors. Needless to say, I’m getting pretty irritated with this.

Sorry about the rant, I just wanted to vent.

read 361 times
12/14/2015 9:03:51 PM (last edit: 12/14/2015 9:03:51 PM)
show user profile  9krausec
super shitty man, BUT....

Look on the bright side, at least it took a shit soon after you bought it? It would of really sucked if it took a shit just out of warranty. Hell, good thing you purchased it from a company as opposed to building it yourself.

not trying to detract from the uber shittiness of the situation, but it could be so much worse. Just keep on telling yourself that. Gluck man.




- Portfolio-




read 351 times
12/14/2015 9:32:41 PM (last edit: 12/14/2015 9:32:41 PM)
show user profile  FX
I'd have gone ape shit & have been screaming down the phone at them for a refund after a week , what was the original delivery estimate ?

...must be gutting for you tho'...assholes.


read 332 times
12/14/2015 11:13:47 PM (last edit: 12/14/2015 11:13:47 PM)
show user profile  LionDebt
Gonna play devils advocate and say, meh, pre-built dell.

It's really shit what you're experiencing but it's the exact reason why I always build my own PC / take matters into my own hands. (random) BSODs are typical of a faulty stick of RAM. There's a tool called MEMTEST which you can run for some diagnostics on the state / integrity of your RAM. Once you've ascertained which memstick is causing the BSODs you just unplug and replace it.

A faulty motherboard is something I've never had have happen to me. There's a whole bunch of brands (some very good, some very bad) for all computer components - CPUs, RAM, HDs, SSDs, Mobos, PSUs, cooling etc... I might be wrong, but my 'understanding' is that buying a ready, off the shelf, pre-built computer tends to sacrifice some quality internally - to give you the prices they do.

I don't mean to rub salt in the wound, but if you're working in a highly technical field such as professional 3D / digital art, I can't imagine doing so without understanding the hardware / tools which I am using (not saying that you don't). Another string to ones' bow I suppose. I'll never know as much as Stabby (i think he's an AI, personally), but building / maintaining your own PC saves you money in the long run.

I hope your PC arrives quickly (and your clients are understanding of your situation). Kick up a fit with Costco/DELL, explaining to them you lost income/revenue due to the downtime caused by their faulty product and/or poor support. Edit: And bright-side, like 9k said - at least you're covered under warranty.
read 332 times
12/14/2015 11:16:24 PM (last edit: 12/14/2015 11:29:40 PM)
show user profile  npcph
So i am thinking about cancelling the order and was looking into processors. Any thoughts on I7-6700k vs i7-5820k vs i7-5930k? I was looking at the 5820k because it has more cores then the 6700k but the 6700k is a newer processor. The 5930k has pretty much the same specs as teh 5820k except its a 3.7GHz vs 3.6GHz.

read 292 times
12/15/2015 7:31:55 PM (last edit: 12/15/2015 7:31:55 PM)
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