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Chatting over IM services...
... could benefit employee's production
5 votes
... is a threat for employee's attention to work
0 votes

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Chatting within a (large) corporation
show user profile  StevegeK
Hey guys,

My manager's manager is looking for examples where chatting/IM services within a (larger)corporation has a large share of the corporate communications programme.

Do you work in a (large) corporation that utilizes chat amongst it's employee's? And is this a big advantage? Or a no-go? Does it increase your efficiency or is it just a way to get distracted from your daily work?

Let me know, I'm more than happy to hear about case examples! Thanks guys!


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read 822 times
2/9/2011 10:03:10 PM (last edit: 2/9/2011 10:04:42 PM)
show user profile  Dr. Jim
My large corp experience (if it counts?) was a 120+ person post facility.
We used chat alot. It was faster and more accessable than the phone, and better than walking to the other side of the building.
A blinking IM can wait.....the phone cannot.
It was very helpful for inter-team communication specifically. Requires more precise thought prior to conveyance of the message than just 'blabbing your mouth'.

My 2 cents.
read 813 times
2/9/2011 10:09:26 PM (last edit: 2/9/2011 10:09:26 PM)
show user profile  hiostu
We use ocs (office communication services) for chat. We use it to let our 10000 employees chat, share desktops, voip and live meet. We are also integrated with our mother companies (microsoft and accenture). These federated networks allow for over 200000 employees to communicate with each other. OCS is also available on mobile devices and integrates with products like Outlook, SharePoint, Dynamics CRM, etc.

If you need steve I can hook you up with a collegue if they are serious, we implement and advice for these kinds of solutions at enterprise corporations.

Chatting actually increases our productivity (when it's done with collegues). It allows for easy knowledge tranfers and discussions. It also stores the chat history in your outlook mailbox so you can re-read what has been discussed. It's also all secure since the company can host there own servers and can determine what kind of actions are allowed. They can allow people to add external accounts like msn.
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read 807 times
2/9/2011 10:15:56 PM (last edit: 2/9/2011 10:48:04 PM)
show user profile  StevegeK
Thanks guys! This is very useful stuff, any more people with experiences to share?

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read 788 times
2/9/2011 10:38:00 PM (last edit: 2/9/2011 10:38:00 PM)
show user profile  spoon
Not-so-large company (100 heads) that was swallowed by a giant, which was in turn swallowed by an even bigger giant

We have our own chat application that you can use to chat with colleagues. Msn has kept working the past few years, but this week it seems they've blocked it.

read 776 times
2/9/2011 11:23:59 PM (last edit: 2/9/2011 11:23:59 PM)
show user profile  StevegeK
Spoon: and ebuddy and stuff?

ANd also, do you guyys like the chat application?

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read 774 times
2/9/2011 11:26:36 PM (last edit: 2/9/2011 11:26:36 PM)
show user profile  Dave
We use msn in my studio, it's almost a requirement. There's so much "small stuff" that just isn't worth an email.

"I flew over Egypt once"

read 768 times
2/9/2011 11:30:40 PM (last edit: 2/9/2011 11:30:40 PM)
show user profile  tuna
We use some sort of Jabber. How else do we pass funny pictures from the internet around?
read 762 times
2/9/2011 11:37:49 PM (last edit: 2/9/2011 11:37:49 PM)
show user profile  horizon
I never worked in an office so I can't comment on that, but since my team is not even in the same city, we need some form of communication.

We use:
msn for day to day chat
dropbox for file synch and sharing (also for our level editor but that's not relevant atm)
skype for video+voice chat if something needs to be show and explained that would take time to write

For msn app I use and always recommend Trillian.
You can have msn, icq, aim, yahoo, skype, irc, facebook chat on the same account.
You set up one trillian account, configure all the networks you need, and wherever you login it automatically sets you up.
You don't have it installed? There is an online version of it, probably uses html to their server so it can even go around the msn protocol block.
There is a version for all the mobile apps too.

As for the productivity, I hate when people monitor time spent working and not the actual amount of work being done. If I work 20% faster than everyone I get punished by having to do more work. If I need 10% of that 20% time to just take my mind off it (and I do), I get punished for doing that.
I always keep msn on while working, and occasionally talk to people, surf the web for a few minutes, even watch a 20 min show or ted talk.
And if somebody tells me I need to spend straight hours straight looking at work, to hell with them

read 760 times
2/9/2011 11:39:19 PM (last edit: 2/9/2011 11:39:19 PM)
show user profile  spoon
>Spoon: and ebuddy and stuff?

Havent tried, but if msn is blocked over the network, those other apps won't solve the problem.

>ANd also, do you guyys like the chat application?

Some people do use it, but i havent even tried it yet :D

read 755 times
2/9/2011 11:48:47 PM (last edit: 2/9/2011 11:48:47 PM)
show user profile  StevegeK
Spoon you can use ebuddy in your browser. or even a mobile version at
works just like surfing on maxforums. :-)

Horizon: Thanks for the reply! Your way of work really suits "The new working" as we call it in the Netherlands. Work where you want, when you want.

Even more people who have experience in working in larger teams but not in the same room, using chat applications?

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read 726 times
2/10/2011 11:49:55 AM (last edit: 2/10/2011 11:49:55 AM)
show user profile  Nanne
I have no experience with IM in a working environment but I have been at a company sitting in an open landscape with 3-7 people around me and a lot of them talking on the phones all day long and people shouting from the smaller studios/rooms things like: "Where is that file?" "What's that persons email?" etc. And it very quickly became distracting for me. So I had to plug-in my headphones and crank up the volume to kill all that ambient sound with music in order to get anything done, but then of course I couldn't here if anyone was calling for me.

I think an IM system will help to keep the office more calm and quiet, which is important. and as Dr. Jim said: "A blinking IM can wait.....the phone cannot." If your really into something you can't let the phone ring for another 10 minutes so you have to take it, and get distracted. My mother always calls me when I happen to "be in the zone" and then I just come of as grumpy when we talk :P

So a lot less running around, shouting and babbling I think is the result of having an IM at work.

I actually found this a couple of weeks back when looking into this subject:

Cheers mates!

Kristoffer Helander
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read 707 times
2/10/2011 1:02:37 PM (last edit: 2/10/2011 1:04:14 PM)
show user profile  Kajico
I work for a company with some 3000 odd employees across most of North America, UK, Hong Kong and telecommuters from as far off as Australia. My division alone has it's own Jabber server strictly isolated for us, we also use Lotus Sametime for our shift, and for incident tracking, ticket tracking and discussion of real time incidents we use Campfire. It's the best way to stay in touch across multiple divisions, only time we pick up the phone to talk to another division is when a customer called the wrong place and we need to transfer.

(\/) (°,,,°) (\/) Woop woop woop!

read 693 times
2/10/2011 1:09:38 PM (last edit: 2/10/2011 1:09:38 PM)
show user profile  npcph
depending on the company type, i think it can be a great tool. My wife works for a very large bank in the main branch in downtown Cleveland. She has IM that has helped her out more times then i can count. She gets weirdos, phsycos, and homeless guys that are not right in the head that come and sit at her desk. she immediatly IMs security and they come over and keep an eye on her to make sure they guy isn't gonna do anything. It has also helped her out when she had a guy who she thinks was gonna try and rob the bank. she sent the IM and in about 15 seconds there were 5 security officers in the branch. I say security, but they are real police but they are employeed by the bank and are the only private police department in Ohio.

I also use IM at work and it can be very useful when we have simple questions. Avoids the 3 minute call to answer a yes or no question.

read 674 times
2/10/2011 4:43:23 PM (last edit: 2/10/2011 4:43:23 PM)
show user profile  reeves1984
Just started using one here actually, quiet swearing.

Simon Reeves - VFX Artist & Blog
twitter <-- I work here

read 663 times
2/10/2011 6:36:46 PM (last edit: 2/10/2011 6:36:46 PM)
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