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Autodesk called me. Holy shit.
show user profile  9krausec
I just received a call from Autodesk about various issues I was experiencing in Maya 2016.5.

Let me repeat that, Autodesk went out of their way to call me for support.

After talking with the AD techie for 20 minutes he made mention that they are moving the way they are supporting there software to a more "hands on" approach to support due to the subscription model they moved to verses the perpetual licensing.

To me, a call from AD out of the blue for support was news worthy enough to post on MF. :)




- Portfolio-




read 410 times
6/13/2016 11:59:07 PM (last edit: 6/13/2016 11:59:07 PM)
show user profile  herfst1
I just peed a little.

[edit] with joy.

[edit] now a semi. I'll keep you posted...
read 402 times
6/14/2016 12:38:58 AM (last edit: 6/14/2016 12:40:04 AM)
show user profile  ijzerman
hehe nice.
My eyes got all watery

--------------------------------------

Pushing buttons since "86
read 367 times
6/14/2016 8:38:47 AM (last edit: 6/14/2016 8:38:47 AM)
show user profile  LionDebt
Twenty minute phone-call just to tell you to press your 'x' key?

What a time to be alive!
read 354 times
6/14/2016 10:58:08 AM (last edit: 6/14/2016 10:58:08 AM)
show user profile  jpedleham
We have an autodesk subscription that clocks in at a few million annually. The bastards never call me. Maybe its just for their maya babies.
read 345 times
6/14/2016 11:32:00 AM (last edit: 6/14/2016 11:32:00 AM)
show user profile  FX
They call me every day, I put them on hold and make them listen to cheesy 80's music until they hang up.
read 334 times
6/14/2016 1:17:06 PM (last edit: 6/14/2016 1:17:06 PM)
show user profile  9krausec
I think it has more to do that Maya 2016.5 is all jacked up and should of never been released as an official version of Maya. I should of known better than trusting a ".5" version. Meh.




- Portfolio-




read 316 times
6/14/2016 2:41:59 PM (last edit: 6/14/2016 2:41:59 PM)
show user profile  Error404
meanwhile I'm here talking on the phone to some guy in India that sounds like he's 8 years old. I can hardly understand him. All I want to do is get my maya license working damnit!

I'd welcome a better support solution, they keep sending me the damn links to stuff I've already done.


Thanks for the warning about the update.

www.DanielBuck.net - www.DNSFail.com

read 303 times
6/14/2016 6:03:18 PM (last edit: 6/14/2016 6:04:35 PM)
show user profile  FX
If someone called me Holy Shit I'd hang up on them straight away.

#drops mike
read 283 times
6/14/2016 9:00:31 PM (last edit: 6/14/2016 9:00:31 PM)
show user profile  LionDebt
Don't drop Mike! He's very fragile...
read 277 times
6/14/2016 9:11:24 PM (last edit: 6/14/2016 9:11:24 PM)
show user profile  FX
Good...if he breaks we can make french toast.
read 272 times
6/14/2016 9:43:38 PM (last edit: 6/14/2016 9:43:38 PM)
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